Retail turnover killers test Step 1 of 10 10% Killer N°1: You have drawn up a list of the 10 sales reflexes that create turnover. They are known and systematically applied by your sales teams. Yes No Killer N°2: 100% of the customers who come into each of your stores are welcomed with a “hello” or a sign of recognition within a 60-second period. Yes No Killer N°3: 100% of new customers who have been in contact with one of your sales assistants have been identified. On leaving the store and even if they have not bought anything, they now the name of the assistant, they have been presented with the benefits of the loyalty card and informed of upcoming bargains to encourage them to return. Yes No Killer N°4: No customer in any of your shops is ever told : “Sorry, we no longer have this article in stock…” Yes No Killer N°5: In busy periods, all your sales assistants know how to identify and concentrate solely on customers that are going to make a purchase that day. Yes No Killer N°6: All your sales assistants have been trained to sell fast and well in under 5 minutes on the stopwatch when necessary. Yes No Killer N°7: Each sales assistant knows when they start work the daily turnover they must make, translated by their manager into a precise and immediately applicable action. Yes No Killer N°8: All your store managers are capable of carrying out minute coaching and correcting a sales assistant’s turnover- killing habits in under 60 seconds. Yes No Killer N°9: All your store managers know how to correct the turnover before closing time when the results at 13h00 are not on-target. Yes No Killer N°10: Each visit your Regional Managers make to one of your stores makes it possible to correct and make progress at least one indicator (TO, conversion rate, average price, sales index etc.) with a period of 15 days maximum. Yes No
